Delivery Options & Pricing
What is White Glove Delivery and how does it work?
We offer two delivery options at checkout:
- White Glove Delivery — Starting at $199 (plus $25 per additional mattress). Includes in-home setup of your new mattress, plus removal of your old mattress and packaging. This service is provided through our trusted delivery partner, Ryder, and is available within the contiguous 48 US states.
- Standard Delivery — Free in the contiguous United States.* Ships via FedEx directly to your door.
*Shipping rates apply for Alaska, Hawaii, and Canada. These additional fees are applied at checkout.
**If your order also includes bedding items like foundations/bases, toppers, sheets, pillows, or protectors, those ship separately via standard delivery and are not part of the White Glove Delivery process.
How White Glove Delivery works, step by step:
- Once your items are ready, we ship them to Ryder's delivery network.
- Ryder contacts you to schedule a delivery and setup appointment once they receive your order.
- The day before delivery, Ryder provides an estimated arrival window.
- On delivery day, Ryder sends a notification when their team is about 30 minutes away.
- The delivery team brings your items inside, sets them up in the room of your choice, and removes your old mattress and all packaging.
A few important notes:
- White Glove Delivery must be selected at checkout — it can't be added or removed after an order is placed (see "Can I add White Glove Delivery after purchase?" below for other options).
- White Glove Delivery is not eligible for promotional discounts, and the service is non-refundable once completed.
- Pricing starts at $199 and varies based on the items in your order. Add your items to the cart and select White Glove Delivery before checkout to see your exact price.
- If your order includes bases or bedding items like foundations, frames, adjustable bases, mattress toppers, sheets, pillows, or protectors, those ship directly to you via standard shipping and are not included in the White Glove Delivery process.
Why don't I see White Glove Delivery as an option at checkout?
A few things to check:
- Make sure your full shipping address is entered — White Glove Delivery won't appear until your complete shipping details are filled in.
- Check your product mix — some items may not be eligible for White Glove Delivery.
- Check your location — in some areas, White Glove Delivery isn't yet available.
If you've confirmed the above and still don't see the option, reach out to our support team and we'll help troubleshoot.
Can I add White Glove Delivery after I've already placed my order?
We're not able to add White Glove Delivery to an order once it's been placed. You have a couple of options instead:
- If your order hasn't shipped yet: Request a cancellation and full refund, then place a new order selecting White Glove Delivery at checkout.
- If you'd like to keep your current order (shipping via standard delivery): We can help arrange in-home setup and/or old mattress removal through one of our other trusted partners after your mattress arrives. Pricing typically ranges from $129-$239 depending on the services selected. We'll send an invoice for review first — there's no obligation to proceed.
Reach out to our support team and we'll walk you through the best option for your situation.
Old Mattress Removal
Will my old mattress be removed?
Old mattress removal is included with White Glove Delivery, please note that a base/foundation/box spring/etc will typically not be removed. If you'd like your old mattress removed but prefer to set up your new mattress yourself, we can still help — reach out to our support team and we'll arrange a removal-only service if you're in an eligible pickup area. Availability varies by location, and a removal fee may apply.
For health and safety reasons, mattresses that are stained, soiled, or show visible contamination may not be eligible for haul-away.
What if I want old mattress removal without White Glove Delivery?
Reach out to our customer support team — by submitting a request through our Contact Us form or chatting with a live agent during business hours — and we'll arrange a removal-only service if you're located in an eligible pickup area. Availability varies by location, and a fee may apply.
Scheduling & Rescheduling
How do I reschedule my White Glove Delivery appointment?
If your White Glove Delivery has already been scheduled, the fastest way to reschedule or adjust your appointment is to contact Ryder directly:
- Phone: 1-866-711-1164
- Online: Manage or Reschedule Your Delivery
Ryder can hold deliveries for up to 30 days after they receive your order. If you need to reschedule, contact them as soon as possible to help keep your delivery on track. If you run into any trouble, our support team is also happy to help coordinate.
Can I schedule a specific delivery date and time?
Because shipping and delivery times can vary, we can't guarantee an exact date in advance — but your options depend on the delivery method you chose:
- Standard Delivery: We recommend signing up for FedEx's free delivery management tool, which lets you track your shipment in real time, receive delivery notifications, leave instructions for your driver, and request a vacation hold. Premium (paid) options through the carrier also allow you to choose a specific delivery date or time window.
- White Glove Delivery: Ryder will receive your mattress and contact you to set up a service visit date that works with your schedule. They're also able to hold deliveries for up to 30 days.
Need something more flexible? Reach out to our support team and we'll work with you to explore the best options for your situation.
How do I delay shipment?
- Standard Delivery: You'll receive an email with an estimated delivery date once your items ship — reach out to our support team if you need to request a delay before that point.
- White Glove Delivery: Ryder will receive your mattress and contact you to set up a service visit date that works with your schedule. They're able to hold deliveries for up to 30 days.
Shipping Timelines
How long will it take for my order to arrive?
- Standard Delivery: Mattresses are made to order, so they require a short production time before shipping — usually 5-8 business days, or longer during peak periods. Check your specific product page for the most accurate estimate. Transit time is typically 2-6 business days within the contiguous U.S. As each item ships, you'll receive an email with tracking information and an estimated delivery date.
- White Glove Delivery: Your mattress will first ship to Ryder. They'll contact you to schedule your delivery and setup appointment — typically 7–15 business days after your order is placed. You will not receive standard carrier tracking notifications for items shipping directly to Ryder, since they handle scheduling directly with you.
If your order also includes bedding items like toppers, sheets, pillows, or protectors, those ship separately via standard delivery and are not part of the White Glove Delivery process.
Can I expedite my order?
We're not able to offer expedited production or shipping at this time. Standard orders ship via FedEx unless White Glove Delivery was selected at checkout. See "How long will it take for my order to arrive?" above for typical timelines.
Receiving Your Delivery
Do I need to be home to receive the package?
- Standard Delivery: Packages typically don't require a signature. However, your delivery driver reserves the right to hold the package until a signature is obtained if they're not confident they can safely leave it.
- White Glove Delivery: Yes — someone over the age of 18 needs to be present to accept and sign for delivery, since the team will be bringing items inside and setting them up.
Can I require a signature for delivery?
If you selected White Glove Delivery, a signature is required by default — someone 18 or older needs to be present.
For Standard Delivery, we don't currently offer the option to require a signature. If you'd like extra security or flexibility, you can use your carrier's free delivery management service to request a hold on your package or arrange pickup at a local station.
Shipping Logistics
How do items ship?
All standard items ship via FedEx from our facilities. Each item in your order ships separately, and you'll receive separate tracking for each one once it's completed in production.
If you selected White Glove Delivery at checkout, your mattress will ship directly to Ryder first, who will then contact you to arrange delivery. If your order includes bedding items like toppers, sheets, pillows, or protectors, these will ship directly to you via standard delivery and are not part of the White Glove Delivery process.
Can I request a shipping method other than the standard carrier?
All standard orders ship via FedEx. We don't currently offer alternative shipping methods for standard delivery.
If you selected White Glove Delivery at checkout, any mattress will ship directly to Ryder first, who will contact you to arrange delivery.
How do I change my shipping address?
Reach out to our customer support team if your order is shipping via Ryder by submitting a request through our Contact Us form or chatting with a live agent during business hours.
If your order shipped via FedEx you use the chat tool on our site to take advantage of self service options.
Tracking
How do I track my order?
If your items are shipping directly to you via standard delivery, you can track your order status by chatting with us on our website or send us an email via the Contact Us section of the site.
If you selected White Glove Delivery at checkout, your mattress will first ship to Ryder, who will then contact you directly to schedule a delivery appointment.
Shipping Coverage
Where do you ship?
We ship to the contiguous 48 US states. We also ship to Alaska, Hawaii, and Canada for a fee.
Do you ship internationally?
At this time, we ship within the contiguous U.S., with shipping rates applying for Alaska and Hawaii. do not currently offer international shipping outside the U.S.