In very rare cases, the plastic wrap that keeps your mattress compressed can slightly split open during shipping. Generally, this does not cause any damage to the mattress and does not negatively affect normal expansion of the mattress after full removal of the plastic.
However, if you do notice any damage from split plastic, keep the mattress compressed and take pictures of the split itself, along with any damage you see after expansion. You can contact our customer support team, who will assess the damage and determine if a return and full refund is applicable.